CASE STUDY · SOFTWARE AND TECH SERVICES
Trilogy built AI assistants that any team can reuse
Trilogy used Mindstone's AI Academy+ programme to move AI out of a few small teams and into tools the whole company could share.
The result
A press bot that answers media questions and passes the hard ones to a person
built with Mindstone's help after a new product launch
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Use cases found
Teams spotted practical jobs for AI in daily operations
using the Mindstone AI Use Case Finder
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Built into workflows
Assistants linked to automation tools such as Zapier
so they work inside real processes, not beside them
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Faster rollout
New tools reach the rest of the team quickly
because each assistant is built to be reused
The challenge
AI worked for a few people. The value stayed with them.
AI was already in use at Trilogy. The difficulty was where it lived: individuals and small teams had found ways to get value from it, and each worked in its own silo.
Trilogy wanted a common framework to bring those efforts together, better productivity across the whole organisation, and useful solutions that every team could share.
What changed
Less time on routine replies, more on strategy
Automating tasks such as replies to press questions saved the team significant time and effort, so people could focus on more strategic work.
The shared framework also changed how teams worked together. AI tools and know-how moved more easily across the organisation, and collaboration became more cohesive.
The Mindstone program helped us establish a framework in which we can create generic reusable assistants and share them with the bigger team [...]
YOUR TURN
A few people build great AI. Make it everyone's.
Deep but narrow is the usual pattern. Find where shared AI pays off first in your company, and what it is worth.
- Which assistants to build once and share
- What teams like Trilogy's fixed first
- A straight answer on the return
About 10 minutes
30 minutes, 3 straight answers
Not ready to talk yet? Explore 58,733 AI use cases by department
Sources and notes
- No figures were recorded in the source case study. Outcomes are as stated by Trilogy (2024 one-pager).
- PR Inquiry Bot: replies to media questions from a detailed product knowledge base and escalates what it cannot answer; built after a product launch. Client-stated fact, no number. Source: one-pager line 34.
- Time and effort saved on press replies: client-stated, no figure recorded. Source one-pager line 46.
- About 10 minutes and 30 minutes: Mindstone diagnostic and call lengths, from the mindstone.com homepage.