CASE STUDY · CONCIERGE AND LIFESTYLE SERVICES
Ten Lifestyle Group's learners went from 12 to 20 hours of AI a month
Many of Ten's people were trying AI but felt overwhelmed by it. Mindstone's Enterprise AI Academy helped them use it in their own work.
The result
97%
applied what they learned to their work straight away
learners, at the end of the programme
-
146+
ways to use AI, logged in learners' own work
during the programme
-
1,000+
employees in the parent company
Company figure.
The challenge
Plenty of people were trying AI. Many felt overwhelmed.
AI experimentation was already under way across Ten Lifestyle Group. That was not the problem. The problem was what came after the first try.
Many people felt overwhelmed. They were unsure how to use AI in a way that meant something in their own work. Ten set out to build confidence, spark curiosity and point every team at practical ways to use AI in its everyday work.
What they did
Four weeks, built around each person's own work
Ten ran Mindstone's Enterprise AI Academy: structured training, applied straight away to real tasks.
-
Step 1: Training
About nine hours per person, built around their own role.
-
Step 2: Live experts
Mindstone experts work live alongside the teams.
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Step 3: Real tasks
Learners put each skill to work and log the uses they find.
What changed for people
From overwhelmed to confident
Before
Trying AI, but unsure where it fitted in their own work.
After
Using AI in daily work, with improvements in efficiency, communication and decision-making.
The results
From something people tried to something they use
By the end of the programme, learners were spending more of each month working with AI, had put it to work straight away and had logged real uses across their jobs. AI had moved from an experiment to part of the working week.
We hit the objective to ensure people are excited about AI and see the benefits of adoption. People are inquisitive, motivated, and talking about AI differently, that's a huge shift.
YOUR TURN
Your teams are trying AI. What makes them confident?
Ten's people went from overwhelmed to using AI in their own work. Start with where it pays off first for yours.
- Where AI pays off first for your teams
- What made teams like yours confident
- A straight answer on the return
About 10 minutes
30 minutes, 3 straight answers
Not ready to talk yet? Explore 58,733 AI use cases by department
Sources and notes
- 12 to 20 hours: monthly AI use per learner, before and after the programme (the source's '66% increase'). Measured. source cover.
- 97%: learners who applied their new AI skills to their working practices straight away. Self-reported.
- 146+: over 146 use cases logged by learners, showing improvements in efficiency, communication and decision-making. Measured.
- 1,000+: employees in the parent company. Company fact; source cover.
- Four weeks: programme length; source title ('in just 4 weeks'). About nine hours per person and live expert sessions: the Enterprise AI Academy's published format (mindstone.com); the Ten source does not describe its programme in more detail.
- The original dash has been changed to a comma.
- Company size band not shown: 1,000+ (parent company) spans two bands.