Cookies Policy

What are Cookies?

Cookies and other similar tracking technologies are small text files or code placed on your device (e.g. computer, smartphone or other electronic device) when you use our website or app (the “Site”) or view a message. Cookies allow a website or app to recognise a particular device.

Our use of Cookies

We use cookies and other similar tracking technologies such as web beacons and single-pixel gifs on our Site. These help us recognise you and your device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit our Site, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and you can find out how to remove cookies from your browser below. However, some of our Site features may not function as a result.

For further information on our use of cookies and other similar tracking technologies, including a detailed list of your information which we and others may collect through cookies, please see below.

What we use cookies for

We use cookies and other similar tracking technologies to:

  • recognise you whenever you visit our Site (this speeds up your access to our Site as you do not have to log in each time);
  • obtain information about your preferences and use of our Site;
  • carry out research and statistical analysis to help improve our content and services and to help us better understand our users’ requirements;
  • [target our marketing and advertising campaigns and those of our affiliates more effectively by providing interest-based advertisements that are personalised to your interests;] and
  • make your online experience more efficient and enjoyable.

Types of cookies

The cookies we place on your device fall into the following categories:

  • Session cookies — these allow our Site to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
  • Persistent cookies — these are stored on your device in between browser sessions. These allow your preferences or actions across our Site to be remembered. These will remain on your device until they expire, or you delete them from your cache.
  • Strictly necessary cookies — these cookies are essential for you to be able to navigate our Site and use its features. Without these cookies, the Site features and services you have asked for could not be provided.
  • Performance cookies — these cookies collect information about how you use our Site, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our Site works.
  • Functionality cookies — these cookies allow our Site to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.
  • Targeting cookies — also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our Site and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our Site operator’s permission. They remember that you have visited a Site and this information is shared with other organisations such as advertisers.

The cookies we use

The table below provides more information about the cookies we use and why:

Cookie name

First or Third Party

Legal basis for processing

Duration

x-snpr-*

First Party

Strictly necessary cookies

We use those cookies to know who you are when making requests to our servers, or to make your experience better. (i.e. we save the last highlighter you've used in a document)

1 Year

_ga

Third Party

Performance cookie

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data here.

1 Year

mp_*

Third Party

Performance cookie

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.

1 Year

intercom_session-*

Third Party

Functionality cookie

There cookies are used to provide the customer support, and authenticate you with the system we use for this.

1 Year

 

Other technologies we use in email marketing

We also use pixels or web beacons in direct marketing emails that we send to you. These pixels track whether our email was delivered and opened and whether links within the email were clicked. They also allow us to collect information such as your IP address, browser, email client type and other similar details. We use this information to measure the performance of our email campaigns, and for analytics.

You can always opt-out of our marketing communications by using the unsubscribe link located at the bottom of our email communications or you can email us at [email protected].

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar tracking technologies on your device, except where these are essential for us to provide you with a service that you have requested.

There is a notice on our home page which describes how we use cookies and requests your consent before we place any non-essential cookies on your device. 

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our Site. 

To find out more about cookies, including how to see which cookies have been set and how to manage and delete them, you can visit the third party website: www.allaboutcookies.org

Updates to this Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.

The date at the bottom of this Cookie Policy indicates when it was last updated.

Contact

If you have questions or concerns regarding our use of cookies or other similar tracking technologies you can contact us at [email protected]


This policy was last updated on: 20 October 2021